Frequently Asked Questions
Everything you need to know about your RELX experience.
How long does shipping take for international orders?
Standard international shipping typically takes 7-15 business days, while express options usually arrive within 3-5 business days depending on your location and local customs processing.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and Apple Pay.
Are your products authentic?
Yes, as the official global store, all products are 100% authentic. Each package includes a QR code that can be scanned to verify the product's authenticity on our official website.
What is your return policy?
We offer a 14-day return policy for unopened and unused items in their original packaging. Please contact our support team to initiate a return authorization.
Do I need to be of legal age to purchase?
Yes, you must be of legal smoking age in your country of residence to purchase any products from our store. We employ age verification systems at checkout.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to our global tracking portal.